Executive Director, Industry Accountability – Driver Focus

NYC Taxi & Limousine Commission; New York (NY); On-site; USD 135,000 - 145,000; Full time

Job summary

The New York City Taxi and Limousine Commission (TLC) is seeking an Executive Director to establish and lead the Industry Accountability unit, researching market trends across taxi and for-hire sectors and guiding enforcement and policy actions.

Reporting to senior leadership, you will engage drivers, fleet operators, and financial entities to strengthen worker protections and promote driver dignity in a dynamic regulatory environment.

Qualifications

• A bachelor’s degree in a listed field with four years of satisfactory full‑time experience in the area/s required; or
• An associate degree with six years of satisfactory full‑time experience; or
• A bachelor’s degree with eight years of satisfactory full‑time experience; or
• Education/experience equivalent to the above.

Responsibilities

• Build, manage, and develop a multidisciplinary Industry Accountability team with expertise in finance and market analysis, regulatory compliance, oversight structures, investigations, data analysis, and policy analysis.
• Manage public-private partnership initiatives (such as MRP) and engage traditional lenders, CDFIs, or similar entities to meet agency goals and objectives.
• Direct audits, data reviews, and investigations of industry practices across taxi, high-volume for-hire vehicle companies and TLC-regulated businesses to identify trends affecting drivers’ earnings and conditions.
• Consult and partner with internal cross-functional teams and external industry experts to achieve unit objectives and goals.
• Translate investigative and analytical findings into enforcement, rulemaking, policy changes, reporting requirements, or other regulatory interventions.
• Conduct quantitative and qualitative research using various data sources to identify emerging patterns or discriminatory practices.

Education

Baccalaureate degree in computer science, engineering, human computer interaction, interactive media, data visualization, digital and graphics design, or related field

Associate degree in same fields + 6 years of related experience

Baccalaureate degree with 8 years of related experience

Education/experience equivalent to one of the above

Job description

The New York City Taxi and Limousine Commission (TLC) is seeking an Executive Director to establish and lead the Industry Accountability unit, researching market trends across taxi and for-hire sectors and guiding enforcement and policy actions.

Reporting to senior leadership, you will engage drivers, fleet operators, and financial entities to strengthen worker protections and promote driver dignity in a dynamic regulatory environment.