Prosecution Case Adjuster

Taxi-; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

The New York City Taxi and Limousine Commission (TLC) invites applications for the Community Associate position in its Prosecution Division, based in Long Island City, NY. The role supports settlement processing, reviews summonses, and maintains unit records while delivering professional customer service.

Qualified candidates have a high school diploma or equivalent and at least three years of related community work; residency requirements may apply.

Qualifications

• High school graduation or equivalent and three years of community work experience.
• Education and/or experience equivalent to the above qualifications.

Responsibilities

• Interact with licensees, review and process settlement requests.
• Determine eligibility for settlements per policies and regulations.
• Extend settlement offers based on criteria and regulations.
• Create, prepare and process settlement agreements and documents.
• Manage the Settlement Unit email inbox and respond to inquiries.
• Provide clear explanations of settlement offers, payments and procedures.
• Maintain accurate records of settlements and meet deadlines.
• Deliver strong customer service with professionalism and discretion.

Skills

Good communication skills

Customer service experience

Attention to detail

Adaptability

Education

High school diploma or equivalent

Experience in community work related to duties

Job description

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles.

The TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our city’s identity, TLC is entering a new era of dignity, accountability, and collaboration across the for hire vehicle sector. TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities.

In this New Era for TLC, the agency is guided by three core priorities:

• Driver and Passenger Dignity ensuring every interaction reflects respect and fairness
• Corporate Accountability holding regulated entities to consistent, transparent standards
• A Transportation System that Works Together equitable, modern, and accessible

The Prosecution Division is responsible for the prosecution of all summonses issued by the TLC. The Division includes the Court Unit, which investigates and prosecutes over 100,000 summonses annually, and the Consumer Complaint Unit, which initiates and prosecutes complaints filed by consumers, including but not limited to passengers and licensees. TLC's mission is to promote the highest standards of safety and consumer protection within the industries it regulates. The Prosecution Division is seeking a qualified and motivated individual to join the Division and contribute to the continued success of its operations by supporting the effective administration of prosecution-related functions.

Under the supervision of the Supervising Case Managers and the Senior Supervising Attorney, the selected candidate's duties will include, but not be limited to: interact with various licensees; review, evaluate, and process requests to settle summonses issued to TLC licensees; determine eligibility for settlement in accordance with established agency policies and legal guidelines; extend settlement offers to licensees based on applicable settlement criteria and agency regulations; create, prepare, and process settlement agreements and related documentation; manage the Settlement Unit email inbox by responding to inquiries from licensees, attorneys, and authorized representatives regarding settlement requests and summonses; respond to settlement-related correspondence within established service standards and ensure timely follow-up; provide clear explanations of settlement offers, payment requirements, and settlement procedures; request additional clarification when submissions are incomplete; maintain accurate records of all settlements issued; manage a high-volume workload while meeting established deadlines; provide strong customer service with professionalism and discretion; and perform other related duties and special assignments as required.

Long Island City, NY

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Preferred Skills

The employee should relate well with others be flexible in responding to supervisory requests for priority tasks possess good communication skills and customer service experience be attentive to detail take pride in their work and maintain an overall courteous and customer-focused approach. The ability to adapt to a fluid work environment and changing needs and priorities is essential.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.