Program Operations Lead, Driver & Community Services

City of New York; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The New York City Taxi and Limousine Commission (TLC) seeks a dedicated Community Coordinator for the Owner Driver Resource Center in Long Island City, NY. You will manage daily operations, deliver high-quality client service, and coordinate outreach efforts.

Responsibilities include leading staff, developing programs, analyzing service data, and preparing reports for management and stakeholders. Strong communication and cross-team collaboration are essential.

Qualifications

• Bachelor's degree with two years of community work or related experience.
• High school diploma with six years of related experience accepted.
• Equivalent combination of education and experience as described.

Responsibilities

• Oversee daily operations of the TLC Owner/Driver Resource Center and provide high-level customer service.
• Conduct outreach events, webinars, and other engagements with program sites and community groups.
• Coordinate with partner organizations to invite TLC drivers and owners to programs and resources.
• Review service data and client trends to identify opportunities for improvement.
• Lead and coach O/DRC staff responsible for assisting clients to relevant services.
• Draft and edit correspondence to drivers and other licensees.

Skills

PowerBI

SQL

Python

Customer service

Staff management

Education

Bachelor's degree

High school diploma

Tools

PowerBI

SQL

Python

Job description

The New York City Taxi and Limousine Commission (TLC) seeks a dedicated Community Coordinator for the Owner Driver Resource Center in Long Island City, NY. You will manage daily operations, deliver high-quality client service, and coordinate outreach efforts.

Responsibilities include leading staff, developing programs, analyzing service data, and preparing reports for management and stakeholders. Strong communication and cross-team collaboration are essential.