Driver Operations Leader – Dispatch & Safety

Greyhound Lines, Inc.; Albuquerque (NM); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Competitive medical, vision, andDental

401k with up to 3% match

5 weeks PTO plus holidays and floating

8 weeks parental leave

Life insurance and supplementary life

Tuition reimbursement up to $5,250

Employee Assistance Program 24/7

Free travel on Greyhound/FlixBus

Job summary

Greyhound Lines, Inc. is seeking a Driver Supervisor to oversee a group of drivers, monitor performance, and manage day-to-day dispatch. You will lead training, ensure safety standards, and maintain labor relations in a unionized environment.

The role involves planning future bookings, ensuring credentialing, and collaborating with HR on personnel matters, with a 10% annual bonus eligibility for strong leadership and safety performance.

Qualifications

• Bachelor's degree preferred
• 1+ year in operations experience
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze data, generate reports, and make data-driven decisions
• Ability to exercise diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
• Safety and Workers Compensation, Labor relations, and CBA experience preferred
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.

Responsibilities

• Daily interaction with the driver workforce. Interviews, selects, trains, and manages the driver workforce.
• Ensures all personnel have been trained and/or retrained according to operational procedures.
• Follows up with new drivers at regular scheduled intervals on their performance.
• Reviews manpower needs and ensures proper coverage, including managing driver dispatch for route personnel.
• Ensures drivers are reporting to work on time and in complete uniform ready to work.
• Investigates and acts on feedback regarding drivers and safe operational practices.
• Responsible for planning of future books offs and run change assignment.
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations.
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
• Make sure drivers are properly credentialed to operate a commercial motor vehicle.
• Work closely with HR to address all levels personnel matters.
• Work with drivers to ensure good labor relations are maintained.
• Ensure the following of the CBA to ensure proper handling of grievance process.
• Review electronic DOT logs and/or paper DOT logs.
• Monitors on-time performance on a real-time basis.
• Manages employee performance, determining appropriate levels of discipline based on company policy, including executing termination if disciplinary action fails

Skills

Leadership

Communication

Interpersonal skills

Data analysis

Diplomacy & discretion

Labor relations

Education

Bachelor's degree

Tools

Excel

Windows apps

Email

Job description

Greyhound Lines, Inc. is seeking a Driver Supervisor to oversee a group of drivers, monitor performance, and manage day-to-day dispatch. You will lead training, ensure safety standards, and maintain labor relations in a unionized environment.

The role involves planning future bookings, ensuring credentialing, and collaborating with HR on personnel matters, with a 10% annual bonus eligibility for strong leadership and safety performance.