Driver Operations Lead — Safety & Support

Prismhr Hire; Las Vegas (NV); On-site; USD 52,000 - 74,000; Full time

Job summary

zTrip in Las Vegas is seeking a Driver Supervisor to lead field operations and support drivers while upholding safety and service standards. You will act as the primary contact between drivers, passengers, and management, ensuring efficient and professional transportation services.

The role blends supervision, coaching, roadside assistance, safety management, and customer service to keep operations running smoothly and safely in a fast-paced environment.

Qualifications

• Required: Valid driver's license with clean driving record.
• Required: Strong communication and interpersonal skills.
• Required: Excellent problem-solving and decision-making abilities.
• Required: Ability to remain professional in high-pressure situations.
• Required: Strong organizational and documentation skills.
• Required: Ability to work independently with minimal supervision.

Responsibilities

• Serve as a primary field resource for drivers experiencing operational challenges.
• Provide real-time assistance with customer concerns, service issues, route questions, and procedures.
• Communicate critical updates and driver concerns to management.
• Promote professionalism, service excellence, and compliance with company standards.
• Respond to incidents, coordinate resources, and help restore operations efficiently.
• Document incidents with reports, photos, and evidence.

Skills

Strong communication

Leadership

Problem solving

Customer service

Documentation

Field supervision

Tools

GPS devices

Vehicle cameras

Job description

zTrip in Las Vegas is seeking a Driver Supervisor to lead field operations and support drivers while upholding safety and service standards. You will act as the primary contact between drivers, passengers, and management, ensuring efficient and professional transportation services.

The role blends supervision, coaching, roadside assistance, safety management, and customer service to keep operations running smoothly and safely in a fast-paced environment.