Field Supervisor

Prismhr Hire; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

zTrip is seeking a Field Supervisor to lead daily field operations, support drivers, and promote safety. You’ll respond to incidents, assist drivers, monitor safety, and ensure company standards are met.

The role blends supervision, coaching, roadside assistance, safety management, and customer service to keep operations running smoothly while upholding regulatory requirements. Ideal candidates communicate clearly under pressure, make quick, sound decisions, and are committed to dispatcher

Qualifications

• Valid driver’s license with a clean driving record.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to remain professional under pressure and adapt quickly.
• Strong organizational and documentation skills.
• Experience using mobile devices and fleet/driver apps.

Responsibilities

• Serve as a primary field resource for drivers experiencing operational challenges.
• Provide real-time assistance with customer concerns, service issues, route questions, and company procedures.
• Communicate critical operational updates and driver concerns to management.
• Promote professionalism, service excellence, and compliance with company standards.
• Respond to accidents, vehicle breakdowns, emergencies, and service disruptions.
• Document incidents through detailed reports, photographs, and supporting evidence.
• Observe driver performance, conduct field audits, and provide coaching and feedback.
• Perform inspections of vehicles and safety equipment to verify readiness.
• Coordinate towing and recovery services and evaluate vehicle safety before return to service.
• Maintain accurate daily activity reports and operational summaries.

Skills

Leadership

Communication

Decision Making

Problem Solving

Documentation

Independence

Safety Awareness

Field Operations

Job description

Field Supervisor

Lead Operations, Support Drivers, and Promote Safety

zTrip, the nation's largest transportation provider, is seeking a dedicated and solution-oriented Driver Supervisor to support daily field operations. In this role, you'll serve as the primary point of contact between drivers, passengers, and management, ensuring safe, efficient, and professional transportation services at all times.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, can make sound decisions under pressure, and is passionate about driver support, safety compliance, and operational excellence.

Position Overview

As a Field Supervisor, you'll provide hands‑on field leadership by responding to operational incidents, assisting drivers, monitoring safety performance, investigating complaints, and ensuring company standards are consistently met. This position blends supervision, coaching, roadside assistance, safety management, and customer service to help keep operations running smoothly.

Key Responsibilities of a Field Supervisor

Driver Support & Field Operations

• Serve as a primary field resource for drivers experiencing operational challenges.
• Provide real‑time assistance with customer concerns, service issues, route questions, and company procedures.
• Communicate critical operational updates and driver concerns to management.
• Promote professionalism, service excellence, and compliance with company standards.

Incident Response & Investigation

• Respond to accidents, vehicle breakdowns, emergencies, and service disruptions.
• Assess situations, coordinate appropriate resources, and help restore operations efficiently.
• Document incidents through detailed reports, photographs, and supporting evidence.
• Ensure all reports are completed accurately and submitted promptly.

Safety Monitoring & Driver Coaching

• Observe driver performance and identify opportunities for improvement.
• Conduct field audits, ride observations, and vehicle inspections.
• Provide coaching, guidance, and corrective feedback when necessary.
• Reinforce company safety policies, regulatory requirements, and best practices.

Vehicle Inspections & Compliance

• Perform inspections of vehicles and safety equipment to verify operational readiness.
• Ensure compliance with company safety requirements and operational standards.
• Inspect onboard technologies, cameras, electronic devices, and safety systems.
• Report and elevate maintenance or safety concerns as needed.

Roadside Assistance & Fleet Support

Provide roadside assistance when safe and appropriate, including:

• Jump‑starting vehicles
• Assisting with flat tires
• Vehicle lockout support
• Replacing bulbs and minor vehicle components
• Addressing basic operational concerns

Additional fleet support responsibilities include:

• Coordinating towing and recovery services.
• Evaluating vehicle safety before returning units to service.
• Removing unsafe vehicles from operation when required.
• Documenting all roadside activities and service outcomes.

Fitness‑for‑Duty Monitoring

• Observe and address potential signs of fatigue, impairment, or unsafe behavior.
• Follow company procedures for reporting and escalating concerns.
• Coordinate with management regarding required testing or investigations when necessary.
• Take immediate action to protect public, passenger, and driver safety.

Video Review & Investigations

• Assist with reviewing vehicle camera footage involving accidents, complaints, or safety concerns.
• Document findings and support company investigations.
• Maintain confidentiality regarding all company, customer, and driver information.

Documentation & Reporting

• Prepare accurate daily activity reports and operational summaries.
• Maintain detailed documentation of incidents, observations, roadside assistance calls, and corrective actions.

Record information including:

• Vehicle number
• Driver information
• Incident location
• Type of assistance provided
• Response and completion times
• Ensure documentation supports compliance, insurance, safety, and operational requirements.

Additional Operational Support

• Assist with office projects, traffic management, facility support, and special assignments.
• Perform additional duties as assigned to support organizational goals.

Qualifications of a Field Supervisor

Required

• Valid driver's license with a clean driving record.
• Strong communication and interpersonal skills.
• Excellent problem‑solving and decision‑making abilities.
• Ability to remain professional and composed in high‑pressure situations.
• Strong organizational and documentation skills.
• Ability to work independently with minimal supervision.
• Basic mechanical knowledge and roadside assistance capabilities.
• Experience using mobile devices, applications, and technology platforms.
• Reliable attendance and schedule flexibility.
• Ability to work outdoors in varying weather conditions.

Preferred

• Experience in transportation, fleet operations, rideshare, taxi, logistics, dispatch, or related industries.
• Previous leadership, supervisory, or field management experience.
• Experience performing roadside assistance or basic vehicle maintenance.
• Familiarity with transportation technologies, camera systems, GPS devices, and fleet management tools.

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Strong leadership and team‑building skills.
• Effective coaching and driver‑development abilities.
• Sound judgment and critical‑thinking skills.
• Ability to prioritize and manage multiple situations simultaneously.
• Exceptional customer service and conflict‑resolution skills.
• Strong attention to detail and documentation accuracy.
• Professional communication with drivers, customers, vendors, management, and emergency personnel.
• Commitment to safety, compliance, and operational excellence.

Physical Requirements

This field‑based position may require:

• Standing, walking, and bending for extended periods.
• Frequent entry and exit from vehicles.
• Performing roadside assistance and basic vehicle support tasks.
• Lifting and carrying equipment when necessary.
• Working outdoors in various weather conditions, including high temperatures.
• Availability to work evenings, weekends, holidays, and flexible schedules based on operational needs.

Why Join zTrip?

At zTrip, we are committed to delivering safe, reliable, and exceptional transportation services. As a Field Supervisor, you'll play a critical role in supporting drivers, enhancing safety, improving operational performance, and helping create a positive experience for both passengers and team members.