Driver Growth & Engagement Manager

Prismhr Hire; Albuquerque (NM); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Mon-Fri schedule

Professional growth

Collaborative team

Impactful growth

Job summary

zTrip is seeking a Driver Manager to recruit, onboard, and retain professional drivers who deliver excellent service. You will coach, mentor, and support drivers from application through ongoing success, building a strong team and positive driver experience.

You will collaborate with operations to optimize workforce strategies, monitor performance, and spearhead driver engagement initiatives to keep communities moving.

Qualifications

• Experience interviewing candidates and managing employee or contractor relationships.
• Strong communication and relationship-building skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office and workforce management systems.
• Strong organizational, problem-solving, and time-management skills.
• Self-motivated with a high level of accountability and initiative.

Responsibilities

• Lead driver recruitment and growth: identify candidates, maintain pipelines, conduct interviews, represent at fairs and events, promote zTrip as employer of choice, collaborate on staffing plans.
• Oversee onboarding and driver success: guide onboarding, assist with documentation, coordinate orientation and training, ensure policy and safety understanding, be main contact.
• Manage driver relations and retention: build relationships, follow up, address concerns, work with operations to improve engagement, support recognition.
• Drive performance management and coaching: monitor performance, coach on professionalism and service, recognize top performers, implement corrective actions.
• Handle administrative and reporting tasks: maintain driver records, track metrics, prepare leadership updates, analyze trends, support process improvements.

Skills

Recruiting

Human Resources

Driver Management

Employee Relations

Customer Service

Operations

Staffing

Sales

Workforce Development

Tools

Microsoft Office

Workforce management systems

Job description

zTrip is seeking a Driver Manager to recruit, onboard, and retain professional drivers who deliver excellent service. You will coach, mentor, and support drivers from application through ongoing success, building a strong team and positive driver experience.

You will collaborate with operations to optimize workforce strategies, monitor performance, and spearhead driver engagement initiatives to keep communities moving.