Driver License Technician Trainee: Start Your DMV Career

State of Colorado; Durango (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PERA benefits

Health insurance

Disability coverage

Life/AD&D insurance

FSAs

Paid time off

Job summary

The Colorado Department of Revenue, Division of Motor Vehicles, seeks Driver License Technician Trainees to learn compliance with state and federal rules and issue Colorado documents. You may be promoted after DLF certification and must interact with customers daily, handling cash and document processing at the Durango office.

Onsite at 329-A South Camino Del Rio, Durango, this role requires strong customer service, accuracy, and collaboration to support diverse Coloradans.

Qualifications

• 1 year of experience in a customer service role.
• College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis
• Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)

Skills

Customer service

Communication

Problem solving

Written communication

Teamwork

Education

Business Administration coursework

Job description

The Colorado Department of Revenue, Division of Motor Vehicles, seeks Driver License Technician Trainees to learn compliance with state and federal rules and issue Colorado documents. You may be promoted after DLF certification and must interact with customers daily, handling cash and document processing at the Durango office.

Onsite at 329-A South Camino Del Rio, Durango, this role requires strong customer service, accuracy, and collaboration to support diverse Coloradans.