Driver License Office Manager & Operations Lead

Pueblo Community College; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PERA retirement benefits including PER

Job summary

Colorado Department of Revenue seeks an experienced Driver License Office Manager to lead daily DLO operations and ensure compliance. You will supervise staff, manage performance evaluations, adjust resources, handle customer issues, and oversee cash handling and documentation.

This role requires a strong background in public-facing supervision and knowledge of driver license processes. The position is onsite at the Denver NE Driver License Office, with potential travel between offices and

Qualifications

• Five (5) years of relevant experience in a public-facing customer service supervisory or managerial role with staff supervision and performance management.
• A combination of related education in Management, Business Administration, Public Administration or similar field and/or relevant supervisory/managerial experience equal to five years.
• Document this experience in detail in the application; it will not be inferred from the resume.

Responsibilities

• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops performance plans and evaluations; conducts quarterly, mid-year, and final evaluations and discusses performance matters.
• Adjusts resources and personnel for maximum effectiveness; handles customer complaints and processes difficult applications.
• Operates as floor lead; monitors work flow and schedules; performs cash handling, deposits, and reconciliation.
• Performs all functions of line staff, including issuing documents as required, with occasional travel to other DLOs.

Skills

Public-facing customer service

Staff supervision

Performance management

Education

Management/Business/Public Administration related education

Job description

Colorado Department of Revenue seeks an experienced Driver License Office Manager to lead daily DLO operations and ensure compliance. You will supervise staff, manage performance evaluations, adjust resources, handle customer issues, and oversee cash handling and documentation.

This role requires a strong background in public-facing supervision and knowledge of driver license processes. The position is onsite at the Denver NE Driver License Office, with potential travel between offices and