Driver License Office Operations Manager

State of Colorado; Denver (CO); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

PERA retirement benefits

Health insurance

Disability coverage

11 paid holidays

Paid annual leave

Discounts program

Job summary

Colorado Department of Revenue (CDOR) seeks an Office Manager for the Denver Driver License Office to supervise daily operations, manage performance plans, and ensure customer satisfaction. The role requires leadership of staff, resource adjustments, and handling complex applications at a busy DMV facility.

The position is onsite in Denver, CO, with potential travel between Driver License Offices. Strong communication, supervisory experience, and public service focus are essential.

Qualifications

• Five (5) years of public-facing customer service supervisory or managerial experience.
• Experience includes staff supervision and performance management.
• Combination of related education and experience in management or public administration.
• Document experience in detail in your application.

Responsibilities

• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations.
• Adjust resources and personnel, as needed, for maximum effectiveness.
• Handles and resolves customer complaints.
• Processes complicated, or more difficult applications.
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules.

Skills

Public-facing customer service

Staff supervision

Performance management

Education

Management, Business Administration, Public Administration or similar field

Job description

Colorado Department of Revenue (CDOR) seeks an Office Manager for the Denver Driver License Office to supervise daily operations, manage performance plans, and ensure customer satisfaction. The role requires leadership of staff, resource adjustments, and handling complex applications at a busy DMV facility.

The position is onsite in Denver, CO, with potential travel between Driver License Offices. Strong communication, supervisory experience, and public service focus are essential.