Driver License Technician Trainee: Start Your DMV Career

State of Colorado; Delta (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PERA retirement benefits including PER

Medical, Dental, and Vision insurance

Automatic Short-Term and Optional Long

Life and AD&D Insurance

Flexible Spending Accounts (FSAs)

FMLA PFML

11 Paid Holidays Annually

Discount Program

Job summary

The Colorado Department of Revenue (CDOR) invites applications for a Driver License Technician Trainee at the Delta Driver License Office. This role focuses on assisting customers, verifying documents, and learning statutory procedures under supervision.

Responsibilities include processing licenses/IDs, administering tests, and ensuring eligibility and security standards are met. This is a public service position with state benefits and growth opportunities in a dynamic DMV setting in Delta,

Qualifications

• 1 year of experience in a customer service role.
• College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.
• Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued.

Skills

Customer service

Conflict resolution

Problem solving

Written communication

Teamwork

Cash handling

Education

College coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field

Job description

The Colorado Department of Revenue (CDOR) invites applications for a Driver License Technician Trainee at the Delta Driver License Office. This role focuses on assisting customers, verifying documents, and learning statutory procedures under supervision.

Responsibilities include processing licenses/IDs, administering tests, and ensuring eligibility and security standards are met. This is a public service position with state benefits and growth opportunities in a dynamic DMV setting in Delta,