Driver License Technician Trainee — Launch Your DMV Career

State of Colorado; Golden (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

PERA retirement plan

Medical, dental, and vision insurance

Disability coverage

Life and AD&D Insurance

FSAs

Paid holidays & leave

Job summary

The Driver License Trainee position with the State of Colorado is based at the Golden Driver License Office and offers training to learn compliance with Colorado statutes and federal laws while issuing licenses and IDs. The role emphasizes customer service, accuracy, and the ability to handle cash and documentation efficiently.

Successful candidates will develop skills through Driver License Fundamentals training, with potential for advancement after certification.

Qualifications

• 1 year of customer service experience.
• College coursework may substitute for the required experience on a year-for-year basis.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued.

Skills

Customer service

Conflict resolution

Problem solving

Written communication

Data entry

Teamwork

Cash handling

Job description

The Driver License Trainee position with the State of Colorado is based at the Golden Driver License Office and offers training to learn compliance with Colorado statutes and federal laws while issuing licenses and IDs. The role emphasizes customer service, accuracy, and the ability to handle cash and documentation efficiently.

Successful candidates will develop skills through Driver License Fundamentals training, with potential for advancement after certification.