Driver License Technician Trainee: Launch a Service Career

State of Colorado; Glenwood Springs (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Colorado Department of Revenue (CDOR) DMV Division is seeking a Driver License Technician Trainee to learn and perform duties related to issuing Colorado driver licenses and identification cards. You will train in statutes, policies, and procedures, then assist customers with eligibility, document verification, testing, and licensing needs in a fast-paced environment.

This on-site role emphasizes accuracy, customer service, and adherence to regulatory standards, with potential career

Qualifications

• 1 year of experience in a customer service role or college coursework in relevant fields may substitute for experience.
• Strong communication and data entry skills are preferred.
• Ability to work in a high-volume, regulated environment with attention to detail.

Responsibilities

• Interact with customers as the primary contact in the Driver License Office.
• Communicate with customers about needs and eligibility; ensure compliance with statutes and policies.
• Assess applicant documents for identity, eligibility, and potential fraud; determine acceptability.
• Process driver license and ID document applications and hearing requests.
• Administer written and oral tests and grade examinations for licenses and permits.
• Qualify applicants for a driver license and Colorado ID card; verify documentation authenticity.
• Handle cash and balance receipts; maintain accurate cash drawer.

Skills

Customer service

Conflict resolution

Problem solving

Written communication

Data entry

Teamwork

Education

Some college coursework in business/administration

Job description

The Colorado Department of Revenue (CDOR) DMV Division is seeking a Driver License Technician Trainee to learn and perform duties related to issuing Colorado driver licenses and identification cards. You will train in statutes, policies, and procedures, then assist customers with eligibility, document verification, testing, and licensing needs in a fast-paced environment.

This on-site role emphasizes accuracy, customer service, and adherence to regulatory standards, with potential career