Driver License Technician Trainee | Path to Certification

Colorado Department of Revenue; Glenwood Springs (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Colorado Department of Revenue (CDOR) is hiring for a Driver License Technician Trainee at the Glenwood Springs Driver License Office. You will learn to issue Colorado documents, assess eligibility, and communicate with customers to ensure compliance.

In this role you will handle tests, process licenses and IDs, and support applicants through the process while gaining experience with state policies. The job may involve travel between Driver License Offices and long periods of standing.

Qualifications

• 1 year of experience in a customer service role.
• College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.
• Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)

Skills

Customer service

Conflict resolution

Education

Business Admin coursework

Job description

Colorado Department of Revenue (CDOR) is hiring for a Driver License Technician Trainee at the Glenwood Springs Driver License Office. You will learn to issue Colorado documents, assess eligibility, and communicate with customers to ensure compliance.

In this role you will handle tests, process licenses and IDs, and support applicants through the process while gaining experience with state policies. The job may involve travel between Driver License Offices and long periods of standing.