Driver License Technician Trainee - Start Your DMV Career

State of Colorado; Fort Collins (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

PERA retirement benefits

Health insurance

11 Paid Holidays Annually

Paid Leave

Job summary

State of Colorado's Department of Motor Vehicles is seeking a Driver License Technician Trainee in Fort Collins. You will learn to ensure compliance with state laws and federal regulations while processing licenses and IDs, administering tests, and guiding applicants through the process.

The role emphasizes accuracy, customer service, and integrity as you grow within the DMV. New hires start in training, with potential for advancement after certification.

Qualifications

• 1 year of experience in a customer service role.
• College coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued.

Skills

Customer service

Conflict resolution

Problem solving

Written communication

Data entry

Teamwork

Cash handling

Education

College coursework in Business Administration or related field

Tools

DLF Certification

Job description

State of Colorado's Department of Motor Vehicles is seeking a Driver License Technician Trainee in Fort Collins. You will learn to ensure compliance with state laws and federal regulations while processing licenses and IDs, administering tests, and guiding applicants through the process.

The role emphasizes accuracy, customer service, and integrity as you grow within the DMV. New hires start in training, with potential for advancement after certification.