Driver License Examiner I: Elevate Customer Service

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

State of North Carolina - Department of Transportation is seeking a Program Coordinator I (S) to enhance customer service delivery at DMV offices. The role emphasizes guiding customers through licensing processes, explaining policies, and ensuring accurate transactions across locations.

The position requires a Bachelor’s degree or equivalent experience, strong communication, problem-solving skills, and adaptability.

Qualifications

• Bachelor’s degree from an accredited institution; or an equivalent combination of education and experience.
• Experience explaining policy, procedure, and/or laws to educate customers or the public.
• Customer service experience with a diverse clientele; friendly, enthusiastic attitude.
• Knowledge of basic computer software that includes database programs and Microsoft Office.

Responsibilities

• Provide outstanding customer service and guidance to the public, ensuring timely, respectful, and accurate licensing transactions.
• Explain processes, policies, and required documentation to customers to reduce errors and delays.
• Maintain and update records, schedule appointments, and coordinate with DMV offices to balance workload.
• Travel as needed to DMV offices to support operations and training, including potential overnight stays.

Skills

Effective communication

Active listening

Problem solving

Patience

Adaptability

Willingness

Integrity

Positive attitude

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Database programs

Microsoft Office

Job description

State of North Carolina - Department of Transportation is seeking a Program Coordinator I (S) to enhance customer service delivery at DMV offices. The role emphasizes guiding customers through licensing processes, explaining policies, and ensuring accurate transactions across locations.

The position requires a Bachelor’s degree or equivalent experience, strong communication, problem-solving skills, and adaptability.