Driver License Examiner I – Customer Service Focus

State of North Carolina; North Carolina; On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hotel accommodation

Job summary

State of North Carolina – Department of Transportation, Division of Motor Vehicles, seeks to fill the Examiner I – Driver License role based in Charlotte, NC. The position emphasizes customer-first service, accurate processing, and adherence to REAL ID requirements.

Candidates should have a Bachelor’s degree or equivalent, strong communication and problem-solving skills, and flexibility for occasional travel.

Qualifications

• Bachelor’s degree is required or an equivalent combination of education and experience.
• Experience explaining policy, procedure and/or laws to educate customers or the public.
• Customer service experience with a diverse clientele.
• Knowledge of basic computer software including database programs and Microsoft Office.

Responsibilities

• Identify customer barriers and recommend process improvements.
• Support digital modernization initiatives through testing new workflows and technology.
• Promote self-service and alternative service options when appropriate.
• Participate in continuous improvement activities.
• Support collection of customer feedback.
• Maintain operational readiness before opening each day.
• Participate in cross-training to improve office flexibility.

Skills

Effective communication

Active listening

Problem solving

Patience

Adaptability

Willingness

Integrity

Positive attitude

Education

Bachelor's degree

Tools

Microsoft Office

Job description

State of North Carolina – Department of Transportation, Division of Motor Vehicles, seeks to fill the Examiner I – Driver License role based in Charlotte, NC. The position emphasizes customer-first service, accurate processing, and adherence to REAL ID requirements.

Candidates should have a Bachelor’s degree or equivalent, strong communication and problem-solving skills, and flexibility for occasional travel.