Driver License Examiner I - Customer Service Focus

NCDOT; Elkin, Northern (NC, KY); Hybrid; USD 39,000 - 69,000; Full time

Job summary

NC Department of Transportation seeks a Program Coordinator I (NS) to support the Driver License Associates Program, with responsibilities spanning customer service, policy explanation, and process improvements. The role involves orientation at DMV Headquarters in Rocky Mount, NC, and potential travel.

Qualification includes a Bachelor's degree or equivalent, a valid NC Driver License, and a thorough background check. Join a mission-focused state agency serving North Carolina’s residents.

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Valid NC Driver License with no suspensions or revocations in past 10 years.
• Background check including name-based and fingerprint-based criminal history record check.
• Willingness to travel day and overnight on short notice.

Responsibilities

• Provide exceptional customer service and identify opportunities to improve service delivery.
• Attend orientation at DMV Headquarters in Rocky Mount, NC.
• Support digital modernization initiatives and cross-training to improve office flexibility.

Skills

Effective communication

Active listening

Problem solving

Patience

Adaptability

Willingness

Integrity

Positive attitude

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Databases

Job description

NC Department of Transportation seeks a Program Coordinator I (NS) to support the Driver License Associates Program, with responsibilities spanning customer service, policy explanation, and process improvements. The role involves orientation at DMV Headquarters in Rocky Mount, NC, and potential travel.

Qualification includes a Bachelor's degree or equivalent, a valid NC Driver License, and a thorough background check. Join a mission-focused state agency serving North Carolina’s residents.