Driver License Examiner I: Customer-First Career Path

NCDOT; Northern (KY); Hybrid; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Transportation is hiring for the Driver License Examiner I (Program Coordinator I) position in the Driver License Associates Program. This role focuses on customer-first service, guiding applicants through licensing processes and ensuring accurate, timely transactions.

Candidates must have a bachelor’s degree or an equivalent combination of education and experience, strong communication, and computer skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience explaining policy, procedure and laws to educate customers.
• Strong customer service skills with diverse clientele.
• Proficiency with basic computer software including databases and Office.

Responsibilities

• Identify customer barriers and recommend process improvements.
• Support digital modernization initiatives through testing new workflows and technology.
• Promote self-service and alternative service options when appropriate.
• Participate in continuous improvement activities.
• Support collection of customer feedback.
• Maintain operational readiness before opening each day.
• Participate in cross-training to improve office flexibility.

Skills

Customer service

Policy explanation

MS Office

Typing

Education

Bachelor's degree or equivalent

Tools

Database programs

Microsoft Office

Job description

The North Carolina Department of Transportation is hiring for the Driver License Examiner I (Program Coordinator I) position in the Driver License Associates Program. This role focuses on customer-first service, guiding applicants through licensing processes and ensuring accurate, timely transactions.

Candidates must have a bachelor’s degree or an equivalent combination of education and experience, strong communication, and computer skills.