Driver License Examiner I — Service & Process Improvement

NCDOT

Charlotte, Northern (NC, KY)

Hybrid

USD 39,000 - 69,000

Full time

14 days+

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Job summary

NC Department of Transportation in Charlotte, NC, seeks a Program Coordinator I (S) to support driver license and DMV operations. The role emphasizes customer-first service, coordinated by a data-driven approach to staffing and service delivery.

Travel and flexible schedules may be required to meet daily office needs and peak demand periods. The position offers opportunities to participate in digital modernization, improve access to services, and maintain compliance with state regulations across

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
Experience in customer service and process improvement is preferred.
Ability to adapt to new workflows and technology.

Responsibilities

Identify customer barriers and recommend process improvements.
Support digital modernization initiatives through testing new workflows and technology.
Promote self-service and alternative service options when appropriate.
Participate in continuous improvement activities.
Support collection of customer feedback.
Maintain operational readiness before opening each day.
Participate in cross-training to improve office flexibility.