Driver License Examiner I: Customer-First Licensing

NCDOT; Charlotte, Northern (NC, KY); Hybrid; USD 39,000 - 69,000; Full time

Job summary

North Carolina Department of Transportation is seeking a Driver License Examiner I to join the Driver License Associates Program. The role emphasizes customer service and accurate handling of licensing transactions to help the public.

The position starts at NC08 with a salary range of $39,244 to $68,679 and raises after training milestones; travel to DMV offices may be required; orientation is at DMV Headquarters in Rocky Mount, NC.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience explaining policy, procedures, and/or laws to educate customers.
• Customer service experience with diverse clientele.
• Basic computer software knowledge including Microsoft Office and internal systems.
• Typing ability on a computer keyboard.

Responsibilities

• Provide driver licensing services with a customer-first mindset.
• Explain regulations and guide customers through licensing processes.
• Maintain compliance with North Carolina laws and Division policies.
• Support cross-training to improve office flexibility.

Skills

Customer service

Policy explanation

Typing

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Database basics

Job description

North Carolina Department of Transportation is seeking a Driver License Examiner I to join the Driver License Associates Program. The role emphasizes customer service and accurate handling of licensing transactions to help the public.

The position starts at NC08 with a salary range of $39,244 to $68,679 and raises after training milestones; travel to DMV offices may be required; orientation is at DMV Headquarters in Rocky Mount, NC.