Driver Manager

Prismhr Hire; Albuquerque (NM); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Mon-Fri schedule

Professional growth

Collaborative team

Impactful growth

Job summary

zTrip is seeking a Driver Manager to recruit, onboard, and retain professional drivers who deliver excellent service. You will coach, mentor, and support drivers from application through ongoing success, building a strong team and positive driver experience.

You will collaborate with operations to optimize workforce strategies, monitor performance, and spearhead driver engagement initiatives to keep communities moving.

Qualifications

• Experience interviewing candidates and managing employee or contractor relationships.
• Strong communication and relationship-building skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office and workforce management systems.
• Strong organizational, problem-solving, and time-management skills.
• Self-motivated with a high level of accountability and initiative.

Responsibilities

• Lead driver recruitment and growth: identify candidates, maintain pipelines, conduct interviews, represent at fairs and events, promote zTrip as employer of choice, collaborate on staffing plans.
• Oversee onboarding and driver success: guide onboarding, assist with documentation, coordinate orientation and training, ensure policy and safety understanding, be main contact.
• Manage driver relations and retention: build relationships, follow up, address concerns, work with operations to improve engagement, support recognition.
• Drive performance management and coaching: monitor performance, coach on professionalism and service, recognize top performers, implement corrective actions.
• Handle administrative and reporting tasks: maintain driver records, track metrics, prepare leadership updates, analyze trends, support process improvements.

Skills

Recruiting

Human Resources

Driver Management

Employee Relations

Customer Service

Operations

Staffing

Sales

Workforce Development

Tools

Microsoft Office

Workforce management systems

Job description

Driver Manager

Lead People. Build Strong Driver Teams. Keep Communities Moving.

At zTrip, the largest taxi transportation company in the United States, our drivers are the heart of everything we do. We are seeking a motivated and people-focused Driver Manager to oversee the recruitment, onboarding, development, and retention of professional drivers who deliver exceptional service to our customers every day.

This role is ideal for someone who thrives on relationship-building, coaching, problem-solving, and helping individuals succeed. As a Driver Manager, you will serve as a trusted resource for new and existing drivers while ensuring a positive driver experience from initial application through long-term success with the company.

If you enjoy making a direct impact on both people and business growth, we'd love to meet you.

Why Join zTrip?

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Monday-Friday Schedule
• Professional Growth and Advancement Opportunities
• Collaborative and Supportive Team Environment
• Opportunity to Directly Influence Company Growth and Driver Success

What You'll Do as a Driver Manager:

Driver Recruitment & Growth

• Identify and attract qualified driver candidates through job boards, social media, referrals, community outreach, networking events, and recruiting initiatives.
• Maintain a strong pipeline of prospective drivers to support growth objectives.
• Conduct interviews and evaluate applicants for fit, qualifications, and potential success.
• Represent zTrip at job fairs, hiring events, and community functions.
• Promote zTrip as an employer of choice within the transportation industry.
• Partner with Operations leadership to develop workforce strategies and staffing plans.

Onboarding & Driver Success

• Guide new drivers through the onboarding process from application to activation.
• Assist with employment documentation, licensing requirements, and company paperwork.
• Coordinate orientation and training activities.
• Ensure new drivers understand company policies, expectations, safety procedures, and service standards.
• Act as the primary point of contact for new drivers during their transition into the fleet.
• Help create a positive and professional onboarding experience.

Driver Relations & Retention

• Build and maintain strong relationships with drivers throughout their tenure.
• Conduct regular follow-ups with both new and experienced drivers.
• Identify concerns, obstacles, or opportunities that may impact driver performance or satisfaction.
• Work closely with Operations to improve driver engagement and retention efforts.
• Support driver recognition programs and retention initiatives.
• Assist in resolving driver concerns in a professional and timely manner.
• Advocate for drivers by connecting them with company resources and support.

Performance Management & Coaching

• Monitor driver performance and provide guidance to help drivers achieve success.
• Coach drivers on professionalism, customer service, attendance, and operational expectations.
• Recognize top performers and encourage continuous improvement.
• Assist in implementing corrective action plans when necessary.
• Help foster a culture of accountability, safety, and service excellence.

Administrative & Reporting Responsibilities

• Maintain accurate driver records and documentation.
• Track recruiting, onboarding, retention, and performance metrics.
• Prepare reports and updates for leadership.
• Analyze trends and recommend improvements to enhance driver success and retention.
• Support process improvements that streamline operations and improve the driver experience.

Qualifications of a Driver Manager:

Preferred Experience

• Recruiting, Human Resources, Driver Management, Employee Relations, Customer Service, Operations, Staffing, Sales, or Workforce Development.
• Experience interviewing candidates and managing employee or contractor relationships.
• Strong communication and relationship-building skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office and workforce management systems.
• Strong organizational, problem-solving, and time-management skills.
• Self-motivated with a high level of accountability and initiative.

What Makes You Successful:

• Natural ability to connect with people from diverse backgrounds.
• Positive, professional, and approachable attitude.
• Strong coaching and conflict-resolution skills.
• Detail-oriented and highly organized.
• Ability to influence, motivate, and support others.
• Goal-driven mindset with a passion for helping people succeed.
• Comfortable working independently while collaborating across departments.

Why zTrip?

At zTrip, we know that successful drivers create exceptional customer experiences. As a Driver Manager, you'll play a vital role in attracting, developing, and supporting the individuals who keep our business moving. Your work will directly impact driver satisfaction, operational success, and the continued growth of the nation's largest taxi transportation company.