Driver Support Representative

Werner Enterprises; Fontana (CA); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Other supplemental coverage

Job summary

Werner Enterprises, Inc. is seeking a Driver Support Representative in Fontana, CA to serve as the primary liaison for drivers at the terminal.

You will deliver orientation, assign tractors, and maintain driver data while ensuring a positive, organized experience throughout their visit. Responsibilities include educating drivers on equipment, proactively addressing needs, updating materials, and documenting interactions.

Qualifications

• CDL preferred.
• High school graduate or equivalent experience.
• Three to five years transportation experience within the trucking industry preferred.
• One to two years of customer service experience preferred.

Responsibilities

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
• Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
• Educate drivers about the equipment and how to properly operate and maintain this equipment.
• Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
• Update all driver material/information as needed.
• Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
• Perform other related duties as assigned by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

Skills

Communication

PC skills

Decision making

Education

High school diploma or equivalent

CDL preferred

Tools

iSeries

Excel

Word

Job description

The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver's liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues.

ESSENTIAL JOB FUNCTIONS

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
• Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
• Educate drivers about the equipment and how to properly operate and maintain this equipment.
• Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
• Update all driver material/information as needed.
• Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
• Perform other related duties as assigned by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Werner portfolio and business units.
• Ability to communicate, educate and negotiate in a professional manner.
• Ability to operate a PC, including iSeries, Excel, and Word.
• Strong decision-making skills.

EDUCATION AND EXPERIENCE

• CDL preferred.
• High school graduate or equivalent experience.
• Three to five years transportation experience within the trucking industry preferred.
• One to two years of customer service experience preferred.

PHYSICAL REQUIREMENTS

• Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person.
• Standing and walking. 0-24 %
• Climbing, stooping, squatting and kneeling. 0-24 %
• Dexterity: utilizing phone, typing, and writing. 50-74 %
• Lift in excess of 10 pounds. 0-24%

The expected starting pay range for this position is $22.46 - $29.94 per hour. Offers determined based on experience, skills, and qualifications.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans.

• medical, dental and vision plans
• 401(k) plan
• stock purchase plan
• paid time off
• life insurance
• disability plans
• other optional supplemental coverage

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.