Driver Experience & Onboarding Lead

Werner Enterprises; United States; Remote; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Zusammenfassung

Werner Enterprises, Inc. seeks a Driver Onboarding and Relations Specialist to ensure an exceptional experience for new drivers from day one.

You will provide a single, reliable contact during the first 30 days, support ongoing with follow-ups at two key milestones, and help smooth the transition to the operations team. You will solve issues, promote a positive culture, and collaborate with multiple departments to improve processes and retention.

Qualifikationen

• Must demonstrate empathy and de-escalation skills.
• Strong problem-resolution and decision-making abilities.
• Excellent communication and professional demeanor.
• Preferably experience in transportation or fleet management.
• Proficient with office software and databases.
• Experience in fleet management and driver relations preferred.

Aufgaben

• Warm welcome & culture enforcement during onboarding.
• Liaison between drivers and departments to resolve issues.
• Develop action plans with driver, departments, and oversight committee.
• Follow-up calls at 14 and 30 days to ensure onboarding completion and comfort.
• TM handoff with overview of fleet to Transportation Manager.
• Help develop new processes and training to improve driver experience and retention.

Kenntnisse

Empathy

Problem solving

Communication

Industry knowledge

Tech proficiency

Fleet management experience

Tools

Office databases

PC operation

Jobbeschreibung

Werner Enterprises, Inc. seeks a Driver Onboarding and Relations Specialist to ensure an exceptional experience for new drivers from day one.

You will provide a single, reliable contact during the first 30 days, support ongoing with follow-ups at two key milestones, and help smooth the transition to the operations team. You will solve issues, promote a positive culture, and collaborate with multiple departments to improve processes and retention.