Driver Onboarding and Relations Specialist

Werner Enterprises Inc; Texas; Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises Inc in the United States seeks a Driver Onboarding and Relations Specialist to ensure an excellent driver experience from day one. You will deliver a personalized welcome for new drivers, serve as the single contact during their first 30 days, provide live support, resolve issues, and coordinate with transportation managers to promote retention and smooth handoffs.

The role includes follow-ups at 14 and 30 days, opportunities to improve processes, and autonomy to address

Qualifications

• Demonstrated ability to empathetically support drivers and resolve issues promptly.
• Excellent communication with drivers and internal teams to ensure clarity.
• Experience with CRM systems and standard office software.

Responsibilities

• Warm Welcome & Culture Enforcement: onboard new drivers and foster a positive culture from day one.
• Liaison & Support: serve as the primary driver liaison across departments to resolve questions and issues.
• Action Planning: help create plans with drivers and departments to address concerns.
• Follow-Up & Retention: conduct 14- and 30-day follow-ups to support driver comfort and retention.
• TM Handoff: introduce drivers to their Transportation Manager with a thorough handoff.
• Process Improvement: assist with new processes and training to improve driver experience.

Skills

Empathy

Communication

Problem solving

De-escalation

Customer service

Office software

Tools

CRM systems

PC operation

Job description

The Driver Onboarding and Relations Specialist will collaborate with Werner drivers to ensure an excellent driver experience from the day they are assigned to a transportation manager. This role develops and executes a personalized welcome and onboarding process, providing a single, reliable point of contact for new drivers during their crucial first 30 days with Werner. The Specialist will provide live support to drivers, resolve issues, enhance communication, and build strong, first impressions to increase driver retention. This role will provide additional follow-up calls after 14 and 30 days to ensure the driver feels comfortable with the transportation manager, onboarding is complete, and the driver is ready to transition fully to the operations team. This role will also possess the autonomy to problem solve various issues and make decisions regarding equipment, pay and safety related matters.

Responsibilities

• Warm Welcome & Culture Enforcement: Execute the initial onboarding process by welcoming new drivers to the team, promoting a positive and inclusive culture, and ensuring they feel included & supported from day one.
• Liaison & Support: Act as a primary liaison between the driver and other departments to identify and resolve issues, answer questions, and provide assistance via any necessary form of communication.
• Action Planning: Assist in developing action plans with the driver, appropriate departments, and the oversight committee to ensure concerns are fully resolved.
• Follow-Up & Retention: Conduct follow-up calls with every driver after their first 14th & 30th days to assess their experience and assist with any initial challenges. Timely follow-up with any driver or reporting associate referred to another department to ensure needs are met.
• TM Handoff: Provide a warm introduction and verbal handoff to the driver's new Transportation Manager (TM) following a detailed overview of their specific fleet.
• Process Improvement: Assist with new process developments and training initiatives designed to improve the driver experience and increase retention.

Knowledge, Skills, and Abilities

• Personal Skills - Empathy, helpfulness, de-escalation, positive demeanor, situational negative to positive.
• Problem Resolution: Excellent listening and quick, logical decision-making skills with a focus on resolving issues at the source.
• Communication: Ability to communicate in a respectful and professional manner with the ability to relate to individuals at all levels.
• Industry Knowledge: Preferred transportation or fleet management experience (specifically within the truckload industry). Ability to quickly acclimate to Werner policies and procedures.
• Technical Skills: Proficiency in office database systems, PC operation, and relevant communication tools.
• Experience: Fleet management, customer service, driver management, and communication is preferred.

Benefits

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

• This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans.
• Other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. (“Werner”) delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With Werner® 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE ® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. In January 2026, Werner acquired FirstEnterprises, Inc. (“FirstFleet”), which generated more than $600 million in unaudited 2025 revenues. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.