Drive-Thru Shift Lead & Guest Experience Coach

soar-restaurants-sonic; Hastings (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Sonic Drive-In Hastings is seeking an Assistant Manager to help lead daily operations and supervise team members during assigned shifts. You will train staff, ensure guests have a great experience, and help control costs while maintaining standards.

Responsibilities include opening/closing duties, handling guest and employee issues, ensuring compliance with laws, and maintaining drive-in records. Experience in restaurant management is preferred; availability nights and weekends required.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalate guest issues/concerns during shift
• Handle and properly escalate employee issues/concerns
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties during shift to meet operational standards
• Perform regular cleaning and sanitation duties
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Skills

Verbal communication

Written communication

Leadership

Multi-tasking

Time management

Problem solving

Conflict resolution

Job description

Sonic Drive-In Hastings is seeking an Assistant Manager to help lead daily operations and supervise team members during assigned shifts. You will train staff, ensure guests have a great experience, and help control costs while maintaining standards.

Responsibilities include opening/closing duties, handling guest and employee issues, ensuring compliance with laws, and maintaining drive-in records. Experience in restaurant management is preferred; availability nights and weekends required.