Drive-Thru Shift Lead & Operations Manager

soar-restaurants-sonic; Auburn (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sonic Drive-In Auburn is seeking an Assistant Manager to help lead drive-in operations and staff during shifts, ensuring fast, friendly service and adherence to standards.

The role requires at least six months of restaurant management experience, knowledge of labor and safety laws, and strong communication and leadership skills to coach team members and manage station duties across the restaurant.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Strong problem-solving, multi-tasking, and leadership abilities.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalate guest issues/concerns during shift
• Handle and properly escalate employee issues/concerns
• Monitor and manage food, labor, paper, and inventory during shift to maximize cost-control and efficiency
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru) as necessary
• Regular sanitation and cleaning duties including waste disposal, mopping, wiping counters, and sanitizing areas
• Regular attendance

Skills

Restaurant management

Staff coaching

Staff scheduling

Legal compliance

Verbal communication

Written communication

Problem solving

Time management

Leadership

Job description

Sonic Drive-In Auburn is seeking an Assistant Manager to help lead drive-in operations and staff during shifts, ensuring fast, friendly service and adherence to standards.

The role requires at least six months of restaurant management experience, knowledge of labor and safety laws, and strong communication and leadership skills to coach team members and manage station duties across the restaurant.