Drive-Thru Shift Lead & Ops Coach

soar-restaurants-sonic; Hanover (York County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Assistant Manager position at Sonic Drive-In in Hanover oversees drive-in operations and staff during assigned shifts, ensuring a high standard of guest experience.

Key duties include leading shift teams, managing staffing, performing opening/closing tasks, handling guest and employee issues, and maintaining records while ensuring compliance with company policies and laws. Physical tasks include stocking and lifting as needed.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost‑control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive‑thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Skills

Leadership

Time management

Communication

Problem solving

Multi-tasking

Conflict resolution

Staff management

Customer service

Labor law knowledge

Tools

Basic computer

Math skills

Reading skills

Job description

The Assistant Manager position at Sonic Drive-In in Hanover oversees drive-in operations and staff during assigned shifts, ensuring a high standard of guest experience.

Key duties include leading shift teams, managing staffing, performing opening/closing tasks, handling guest and employee issues, and maintaining records while ensuring compliance with company policies and laws. Physical tasks include stocking and lifting as needed.