Drive-In Assistant Manager: Lead Team & Guest Experience

Sonic Drive-In; Hopkinsville (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

SONIC Drive-In is seeking an Assistant Manager in Kentucky to support the General Manager in overseeing drive-in operations and to train and mentor team members, carhops, and skating carhops. The role emphasizes delivering quality food in a clean, safe, and efficient environment to ensure every guest enjoys their visit.

The position requires leadership, reliable communication, and the ability to work irregular hours, including nights, weekends, and holidays, while upholding SONIC policies and

Qualifications

• Willingness to work irregular hours, nights, weekends and holidays.
• General knowledge of the restaurant industry or retail operations.
• Minimum six months of restaurant management experience (QSR) or one year of entry level retail management experience; experience running shifts without supervision.
• Effective communication skills; basic math, reading and computer skills.
• Ability to multi-task and successfully solve problems.
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC.

Responsibilities

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops.
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices.
• Performs restaurant opening and/or closing duties.
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control.
• Completes weekly inventory as needed.
• Assists in administrative duties including maintaining files, records and all required documentation.
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Tools

Computer skills

Job description

SONIC Drive-In is seeking an Assistant Manager in Kentucky to support the General Manager in overseeing drive-in operations and to train and mentor team members, carhops, and skating carhops. The role emphasizes delivering quality food in a clean, safe, and efficient environment to ensure every guest enjoys their visit.

The position requires leadership, reliable communication, and the ability to work irregular hours, including nights, weekends, and holidays, while upholding SONIC policies and