Shift Manager - Guest Experience & Operations

Sonic Drive-In; Franklin (KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Sonic Drive-In in Kentucky is seeking an Assistant Manager to lead and develop team members, ensure top product quality, and deliver outstanding customer service while driving sales and controlling costs during each shift.

You will follow standard operating policies, supervise drive-in operations, manage staffing, perform opening/closing duties, address guest and employee concerns, and ensure compliance with all laws and company standards.

Qualifications

• 2+ years of restaurant management experience or 1 year retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge of health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle guest issues/concerns during shift
• Handle employee issues/concerns during shift
• Monitor and manage food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards
• Regular attendance
• Move and stock food weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Skills

Restaurant management

Leadership

Communication skills

Problem-solving

Time management

Job description

Sonic Drive-In in Kentucky is seeking an Assistant Manager to lead and develop team members, ensure top product quality, and deliver outstanding customer service while driving sales and controlling costs during each shift.

You will follow standard operating policies, supervise drive-in operations, manage staffing, perform opening/closing duties, address guest and employee concerns, and ensure compliance with all laws and company standards.