Downtown Portland Patient Access & Scheduling Specialist

Springborn Staffing; Portland (ME); Sur place; USD 27 000 - 33 000; Plein temps

Résumé du poste

Springborn Staffing is partnering with our established healthcare client to recruit two full-time Patient Service Specialists for a busy healthcare setting in downtown Portland. You will be a primary contact for patients and help ensure a smooth experience throughout scheduling, registration, and check-in/check-out processes.

The ideal candidate is organized, professional, and calm under pressure, able to communicate clearly with patients, clinical staff, and other healthcare professionals, and

Qualifications

• Previous experience in a medical office, hospital, physician practice, or other healthcare environment.
• Experience with patient registration, scheduling, check-in/check-out, or patient access.
• Familiarity with electronic health record (EHR) systems.
• Experience verifying patient demographics and insurance information.
• Previous experience handling multi-line phones, work queues, or high-volume scheduling.
• Knowledge of healthcare terminology and medical office procedures.

Responsabilités

• Greet patients and provide professional, courteous assistance in person and over the phone.
• Complete patient check-in and check-out procedures accurately and efficiently.
• High-volume scheduling, coordination, and updating of patient appointments.
• Register patients and maintain accurate demographic and contact information.
• Collect and verify insurance information and other required patient documentation.
• Answer incoming calls and route questions or messages to the appropriate department or clinical team.
• Assist patients with general questions regarding appointments, registration, and office procedures.
• Maintain accurate patient information within electronic health record and scheduling systems.
• Communicate with clinical and administrative staff regarding patient scheduling and service needs.
• Help manage patient work queues, messages, and other administrative tasks.
• Collect applicable patient payments and provide appropriate documentation.
• Protect patient confidentiality and handle sensitive information professionally.
• Support day-to-day front office operations and contribute to a positive patient experience.
• Perform additional administrative and patient service duties as needed.

Connaissances

Customer service

Communication

Scheduling

Multitasking

Outils

EHR systems

Phone systems

Description du poste

Springborn Staffing is partnering with our established healthcare client to recruit two full-time Patient Service Specialists for a busy healthcare setting in downtown Portland. You will be a primary contact for patients and help ensure a smooth experience throughout scheduling, registration, and check-in/check-out processes.

The ideal candidate is organized, professional, and calm under pressure, able to communicate clearly with patients, clinical staff, and other healthcare professionals, and