FullTime Patient Service Specialist

Springborn Staffing; Portland (ME); On-site; USD 27,000 - 33,000; Full time

Job summary

Springborn Staffing is partnering with our established healthcare client to recruit two full-time Patient Service Specialists for a busy healthcare setting in downtown Portland. You will be a primary contact for patients and help ensure a smooth experience throughout scheduling, registration, and check-in/check-out processes.

The ideal candidate is organized, professional, and calm under pressure, able to communicate clearly with patients, clinical staff, and other healthcare professionals, and

Qualifications

• Previous experience in a medical office, hospital, physician practice, or other healthcare environment.
• Experience with patient registration, scheduling, check-in/check-out, or patient access.
• Familiarity with electronic health record (EHR) systems.
• Experience verifying patient demographics and insurance information.
• Previous experience handling multi-line phones, work queues, or high-volume scheduling.
• Knowledge of healthcare terminology and medical office procedures.

Responsibilities

• Greet patients and provide professional, courteous assistance in person and over the phone.
• Complete patient check-in and check-out procedures accurately and efficiently.
• High-volume scheduling, coordination, and updating of patient appointments.
• Register patients and maintain accurate demographic and contact information.
• Collect and verify insurance information and other required patient documentation.
• Answer incoming calls and route questions or messages to the appropriate department or clinical team.
• Assist patients with general questions regarding appointments, registration, and office procedures.
• Maintain accurate patient information within electronic health record and scheduling systems.
• Communicate with clinical and administrative staff regarding patient scheduling and service needs.
• Help manage patient work queues, messages, and other administrative tasks.
• Collect applicable patient payments and provide appropriate documentation.
• Protect patient confidentiality and handle sensitive information professionally.
• Support day-to-day front office operations and contribute to a positive patient experience.
• Perform additional administrative and patient service duties as needed.

Skills

Customer service

Communication

Scheduling

Multitasking

Tools

EHR systems

Phone systems

Job description

About the Opportunity:

Springborn Staffing is partnering with our established healthcare client to recruit for two full-time Patient Service Specialists for a busy healthcare setting in downtown Portland.

This is an excellent opportunity for a customer-service-oriented professional interested in building or continuing a career in healthcare administration. The Patient Service Specialist serves as an important point of contact for patients and helps ensure a smooth experience throughout the scheduling, registration, and check-in/check-out process.

The ideal candidate will be organized, professional, comfortable working in a fast-paced environment, and able to communicate effectively with patients, clinical staff, and other healthcare professionals.

Position Details:

Assignment: Temp-to-Hire (60-90-day trial period before internal offer)

Schedule: Full-Time Monday through Friday, 8:00am-4:30pm OR 8:30am-5:00pm

Compensation: $19.87 - $23.75 per hour depending on prior healthcare experience

Key Responsibilities:

• Greet patients and provide professional, courteous assistance in person and over the phone.
• Complete patient check-in and check-out procedures accurately and efficiently.
• High-volume scheduling, coordination, and updating of patient appointments.
• Register patients and maintain accurate demographic and contact information.
• Collect and verify insurance information and other required patient documentation.
• Answer incoming calls and route questions or messages to the appropriate department or clinical team.
• Assist patients with general questions regarding appointments, registration, and office procedures.
• Maintain accurate patient information within electronic health record and scheduling systems.
• Communicate with clinical and administrative staff regarding patient scheduling and service needs.
• Help manage patient work queues, messages, and other administrative tasks.
• Collect applicable patient payments and provide appropriate documentation.
• Protect patient confidentiality and handle sensitive information professionally.
• Support day-to-day front office operations and contribute to a positive patient experience.
• Perform additional administrative and patient service duties as needed.

Requirements & Qualifications:

Required:

• Previous experience in a medical office, hospital, physician practice, or other healthcare environment.
• Experience with patient registration, scheduling, check-in/check-out, or patient access.
• Familiarity with electronic health record (EHR) systems.
• Experience verifying patient demographics and insurance information.
• Previous experience handling multi-line phones, work queues, or high-volume scheduling.
• Knowledge of healthcare terminology and medical office procedures.