Downtown Hotel Concierge – Elevate Guest Experiences

Embassy Suites Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Pay range: $17–$19/hour

Job summary

Embassy Suites by Hilton Pittsburgh Downtown is seeking a friendly Hotel Concierge to enhance the guest experience with warm welcomes, personalized service, and expert knowledge of Pittsburgh's attractions and dining. You will assist guests with questions about services, hours, and local options, while coordinating with hotel teams to ensure seamless stays.

The ideal candidate enjoys helping people, communicates professionally, and can guide guests on transportation and local activities.

Qualifications

• Previous hotel, concierge, hospitality, or customer service experience preferred.
• Friendly, professional and outgoing personality.
• Knowledge of downtown Pittsburgh and surrounding attractions preferred.

Responsibilities

• Warmly greet and welcome guests entering and leaving the hotel.
• Provide exceptional, personalized service to hotel guests and visitors.
• Assist guests with questions regarding hotel services, amenities, dining options, meeting spaces, and hours of operation.
• Provide recommendations and directions for Pittsburgh restaurants, attractions, entertainment, shopping, sporting events, and other local destinations.
• Assist guests with transportation needs, including taxis, rideshare services, airport transportation, and other local options.
• Assist with luggage, packages, deliveries, and other guest needs when necessary.
• Maintain knowledge of daily hotel events, VIP arrivals, and activities taking place within the hotel.

Job description

Embassy Suites by Hilton Pittsburgh Downtown is seeking a friendly Hotel Concierge to enhance the guest experience with warm welcomes, personalized service, and expert knowledge of Pittsburgh's attractions and dining. You will assist guests with questions about services, hours, and local options, while coordinating with hotel teams to ensure seamless stays.

The ideal candidate enjoys helping people, communicates professionally, and can guide guests on transportation and local activities.