Guest Service Agent (Full-Time)

Hyatt Indy; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Hyatt Indy is seeking a Guest Services Agent to deliver exemplary service at our downtown Indianapolis property. You will greet and register guests, assist with check-in/check-out, and respond promptly to guest inquiries to ensure a positive stay experience.

Strong customer service and communication skills are essential, along with the ability to multitask in a fast-paced environment. Prior hospitality or PMS experience is a plus, and a high school diploma is preferred.

Qualifications

• Greet and register guests efficiently and courteously.
• Respond to guest inquiries and resolve concerns promptly.
• Maintain a clean and organized front desk and lobby area.
• Ability to multitask in a fast-paced environment; basic data entry.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance regarding room readiness and needs.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Tools

Property Management System (PMS)

Job description

186 rooms | 4,500 sq. ft. meeting/event spaceAmenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily.Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.JOB DESCRIPTIONJob Title: Guest Services AgentDepartment: Front OfficeSupervision Exercised: NONESupervision Received: Front Office Supervisor and Front Office ManagerMINIMUM REQUIREMENTSEducationHigh school diploma preferred.ExperiencePrevious hospitality or customer service experience preferred.Experience with hotel Property Management Systems (PMS) a plus.Skills and KnowledgeStrong customer service and communication skills.Ability to multitask in a fast-paced environment.Basic computer and data-entry proficiency.Problem-solving and conflict-resolution ability.Professional, friendly, and welcoming demeanor.Job Duties and ResponsibilitiesGreet, register, and check guests in/out efficiently and courteously.Respond to guest inquiries, requests, and concerns promptly and professionally.Handle payments, room assignments, and reservation changes accurately.Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.Maintain a clean and organized front desk and lobby area.Willingness to work varied shifts, including weekends and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.