Guest Service Agent (Full-Time)

HRI Hospitality; Indianapolis, Northern (IN, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Hyatt Place Hyatt House Indianapolis Downtown is seeking a Guest Services Agent to provide exceptional hospitality at the front desk. You will greet guests, check them in and out, handle requests, and ensure a smooth arrival and departure experience.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts are required to support busy downtown demand.

Qualifications

• High school diploma preferred.
• Experience in hospitality or customer service preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, check-in, and check-out guests promptly and courteously.
• Respond to guest inquiries and resolve issues professionally.
• Process payments, assign rooms, and handle reservations changes accurately.
• Coordinate with housekeeping and maintenance for timely service.
• Maintain a clean, welcoming front desk and lobby area.
• Work varied shifts including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data-entry

Professional demeanor

Education

High school diploma

Tools

Property Management Systems (PMS)

Job description

## Guest Service Agent (Full-Time)Apply: Hyatt Place Hyatt House Indianapolis Downtown: Full time: Posted Yesterday: JR105081186 rooms | 4,500 sq. ft. meeting/event space Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily. Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.# JOB DESCRIPTION**Job Title**: Guest Services Agent **Department:** Front Office **Supervision Exercised:** NONE**Supervision Received:** Front Office Supervisor and Front Office Manager**MINIMUM REQUIREMENTS****Education*** High school diploma preferred.**Experience*** Previous hospitality or customer service experience preferred.* Experience with hotel Property Management Systems (PMS) a plus.**Skills and Knowledge*** Strong customer service and communication skills.* Ability to multitask in a fast-paced environment.* Basic computer and data-entry proficiency.* Problem-solving and conflict-resolution ability.* Professional, friendly, and welcoming demeanor.## **Job Duties and Responsibilities*** Greet, register, and check guests in/out efficiently and courteously.* Respond to guest inquiries, requests, and concerns promptly and professionally.* Handle payments, room assignments, and reservation changes accurately.* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.* Maintain a clean and organized front desk and lobby area.* Willingness to work varied shifts, including weekends and holidays. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*