Cantina Server – Masa & Agave Downtown

Hei Hotels Inc.; United States; Remote; USD 13,000 - 18,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation/Sick/Holidays

Pet Insurance

Disability Plans

401(k) with match

Employee discounts

DailyPay access

Job summary

The Westin Cleveland Downtown, operated by HEI Hotels and Resorts, is seeking energetic hospitality professionals to join our team in downtown Cleveland. You will provide outstanding service, manage guest orders, and support the restaurant operations during shifts within a newly renovated property.

This role emphasizes professionalism, teamwork, and guest relations, with opportunities to upsell, learn POS systems, and uphold brand standards while delivering memorable dining experiences.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Table settings knowledge

Menu knowledge

Upselling ability

Tray handling

Beverage equipment

POS procedures

Verbal communication

Written communication

Adaptable communication

Tools

POS system

Job description

The Westin Cleveland Downtown, operated by HEI Hotels and Resorts, is seeking energetic hospitality professionals to join our team in downtown Cleveland. You will provide outstanding service, manage guest orders, and support the restaurant operations during shifts within a newly renovated property.

This role emphasizes professionalism, teamwork, and guest relations, with opportunities to upsell, learn POS systems, and uphold brand standards while delivering memorable dining experiences.