Downstream Account Specialist – Onsite Field Support

Baker Hughes Gruppe; El Dorado (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

Education assistance

Parental leave

Mental health resources

Dependent care support

Thrift Plan (401k)

Job summary

Baker Hughes is seeking an Account Representative for Downstream Chemicals to own key customer accounts and ensure safe, efficient operations at refinery sites. You will lead field support, report KPI data, and advise customers on chemical treatment programs and process improvements.

The role emphasizes building strong customer relationships, coordinating deliveries, and providing troubleshooting expertise across on-site operations, lab work, and technical services.

Qualifications

• 3+ years of refinery or industrial experience.
• Solid understanding of refinery process operation and utilities units.
• Understanding of industrial chemical treatment programs and sales process.
• Demonstrate mechanical aptitude and troubleshooting skills.
• Experience working in a laboratory setting.
• Excellent verbal and written communications skills.

Responsibilities

• Overseeing the daily operation and performance of refinery process treatment programs to ensure exceptional service and value for customers.
• Building and maintaining strong, trusted relationships with customers and cross-functional partners to drive collaboration and success.
• Providing account management to understand customer needs, requirements and potential win-win sales opportunities.
• Gathering, analyzing, and interpreting data to support troubleshooting efforts, service reporting, KPI reviews, customer meetings, and presentations.
• Delivering field support, laboratory analysis, and technical expertise to assist customers with operational challenges, projects, turnarounds, shutdowns, and routine activities.
• Monitoring and managing chemical inventory levels and coordinating product deliveries at customer location.
• Supporting the safe loading and unloading of chemical tank trailers and totes as needed.

Skills

Refinery/industrial experience

Refinery process operation

Chemical treatment programs

Mechanical aptitude

Troubleshooting

Laboratory experience

Verbal communications

Written communications

Education

Bachelor’s degree

High School Diploma

Job description

Baker Hughes is seeking an Account Representative for Downstream Chemicals to own key customer accounts and ensure safe, efficient operations at refinery sites. You will lead field support, report KPI data, and advise customers on chemical treatment programs and process improvements.

The role emphasizes building strong customer relationships, coordinating deliveries, and providing troubleshooting expertise across on-site operations, lab work, and technical services.