Doughnut Shop Shift Lead — Smooth Ops & Service

Krispy Kreme; Matthews (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities - we are growing!

Comprehensive benefits (medical,vision

Comprehensive benefits (medical,vision

dental insurance)

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking a Shift Supervisor in Matthews, NC to lead daily shop operations and oversee a team of hourly associates. The role emphasizes safety, quality, speed, and guest service while partnering with shop leadership for overall support.

You will cultivate a welcoming environment where every team member’s originality is valued. Ideal candidates have at least two years’ experience, one year in supervision, and strong communication skills.

Qualifications

• Two years of relevant experience.
• 1 year of experience supervising a team.
• Strong problem-solving skills.
• Effective written and verbal communication.
• Commitment to nurture an equitable, unbiased culture.
• Must be 18 years of age or older.
• Travel Requirements: 0-10%.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Lead the day-to-day operational excellence of the shop.
• Manage the flow of service to ensure safety, cleanliness, quality, and speed.
• Help build and lead high performance team of hourly Team Members.
• Assist AM/GM with scheduling, onboarding, training, and shop tours.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Two years of relevant experience

1 year supervising a team

Problem-solving skills

Effective communication

Equitable, unbiased culture

18+ years old

Travel 0-10%

Authorized to work in the US

Job description

Krispy Kreme is seeking a Shift Supervisor in Matthews, NC to lead daily shop operations and oversee a team of hourly associates. The role emphasizes safety, quality, speed, and guest service while partnering with shop leadership for overall support.

You will cultivate a welcoming environment where every team member’s originality is valued. Ideal candidates have at least two years’ experience, one year in supervision, and strong communication skills.