Donor Services Trainer (Raleigh)

The Blood Connection, Incorporated; Morrisville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

The Blood Connection, Incorporated is seeking a Donor Services Trainer to develop and document training for apheresis, special donations, and routine blood collections. This role ensures compliance with FDA/AABB standards and maintains training records for audits and inspections.

The position involves on-floor duties as needed, and travel to fixed-site centers to deliver programs and support staff across locations. CPR instruction and training updates are core responsibilities.

Qualifications

• High School Diploma or GED required.
• Two years of blood collection experience.
• CPR Instructor certification preferred or may be obtained after hire.
• General knowledge of Hematology.
• Valid Driver’s License with reliable transportation.
• Strong organizational, analytical, interpersonal, verbal and written communications skills.
• Strong computer skills including MS Word, Excel and PowerPoint.
• Excellent customer service skills.
• Ability to read, understand and follow written and verbal instructions.
• Ability to follow SOP in a heavily regulated environment.
• Ability to work with diverse teams.

Responsibilities

• Provides training and development for staff performing donor collections.
• Obtains and maintains CPR instructor certification and provides CPR training for new hires and existing staff.
• Provides remedial training as indicated by Donor Services management.
• Assists with training-related issues during inspections/audits.
• Performs departmental audits to ensure compliance with regulatory standards.
• Assists with daily collection QC reviews and on-floor collection duties when required.
• Travels to fixed site centers as needed for training.

Skills

Blood collection experience

Hematology knowledge

CPR Instructor

Time management

Analytical skills

Communication skills

MS Word

MS Excel

PowerPoint

Customer service

SOP adherence

Reading and following instructions

Diversity collaboration

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Position Overview

A Donor Services Trainer provides and documents training for apheresis, special donations and when required, whole blood collections procedures. Training is performed in accordance to departmental procedures, processes, policies along with FDA and AABB regulations/standards and training records are maintained in a method that ensures completeness and accuracy. This role conducts departmental audits to ensure staff are performing tasks correctly and promptly takes action to correct any unapproved deviations. This role assists Donor Services management with various departmental tasks and projects. The Donor Services Trainer sets an exceptional example for excellent customer service and technical performance. This role provides on floor collection staff duties when required. This role travels to various fixed site centers as needed which may require short term out of town stays depending on distance and length of training needs.

Essential Functions

• Provides training and development for staff performing donor collections
• Obtains and maintains CPR instructor certification and provides CPR training for new hire and existing staff
• Provides remedial training as indicated by Donor Services management
• Provides updates in regard to trainee progress/challenges to appropriate manager
• Ensures staff training manuals are inspection/audit ready
• Updates departmental JDTRs (Job Description Training Requirements) as needed
• Assists with training related issues during external and internal inspections/audits
• Ensures Donor Services procedures, processes and policies are current and in compliance with regulatory standards
• Performs departmental audits to ensure all equipment QC meets compliance standards
• Assists with investigation and completion of Donor Services occurrence reports and provides retraining for staff with unacceptable occurrence rates
• Assists with daily collection QC review when requiredWorks on floor performing collection duties when required
• Performs special projects as indicated by Donor Services management
• Provides back up for department management
• Other duties as assigned or required

Departmental:

• Maintains standards established by FDA, AABB, CLIA and other governing bodies; stays abreast of new and/or impending regulatory changes
• Stays abreast of new trends, technology, regulations as related to donor collections
• Acts as a resource for collections staff
• Functions to foster teamwork and enhance operational success

Minimum Qualifications

• High School Diploma or GED
• CPR Instructor’s Certification (preferred prior to hire, but may obtain after acquiring position)
• Two years of blood collection experience
• General knowledge of Hematology
• Valid Driver’s License with no major infractions and dependable transportation
• Ability to organize and prioritize workload and meet deadlines
• Excellent analytical, organizational, interpersonal, verbal, and written communications skills
• Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
• Excellent customer services skills
• Ability to read, understand, and follow written and verbal instructions
• Ability to follow SOP in a heavily FDA regulated environment
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds
• Standing or walking for an extended period
• Bending and twisting