Donor Services Trainer (Norfolk)

The Blood Connection, Incorporated; Norfolk (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Blood Connection, Incorporated is seeking a Donor Services Trainer to develop and document training for apheresis, special donations, and blood collection procedures in line with FDA and AABB standards. The role maintains records, conducts audits, and provides on-floor support as needed, including travel to fixed-site centers.

You will ensure staff stay compliant, current with procedures, and able to perform tasks safely while delivering excellent donor service and technical performance.

Qualifications

• HS diploma or GED required; CPR Instructor certification preferred before hire.
• Minimum two years' blood collection experience and hematology knowledge.
• Valid driver's license and reliable transportation required.
• Strong written and verbal communication; able to train and supervise staff.

Responsibilities

• Provide training for staff performing donor collections and CPR instruction.
• Maintain training records and ensure audits and inspections readiness.
• Update training materials and JDTRs as needed to stay compliant.
• Assist with investigations and retraining for adverse occurrences.
• Perform on-floor collection duties when required and travel to centers.
• Support management and participate in departmental projects as needed.

Skills

Communication skills

Organizational skills

Analytical skills

Verbal & written communication

Customer service orientation

Education

High School Diploma or GED

CPR Instructor Certification (preferred)

Two years of blood collection experience

General knowledge of Hematology

Valid Driver's License

Tools

Microsoft Word

Excel

PowerPoint

Job description

Position Overview

A Donor Services Trainer provides and documents training for apheresis, special donations and when required, whole blood collections procedures. Training is performed in accordance to departmental procedures, processes, policies along with FDA and AABB regulations/standards and training records are maintained in a method that ensures completeness and accuracy. This role conducts departmental audits to ensure staff are performing tasks correctly and promptly takes action to correct any unapproved deviations. This role assists Donor Services management with various departmental tasks and projects. The Donor Services Trainer sets an exceptional example for excellent customer service and technical performance. This role provides on floor collection staff duties when required. This role travels to various fixed site centers as needed which may require short term out of town stays depending on distance and length of training needs.

Essential Functions

• Provides training and development for staff performing donor collections
• Obtains and maintains CPR instructor certification and provides CPR training for new hire and existing staff
• Provides remedial training as indicated by Donor Services management
• Provides updates in regard to trainee progress/challenges to appropriate manager
• Ensures staff training manuals are inspection/audit ready
• Updates departmental JDTRs (Job Description Training Requirements) as needed
• Assists with training related issues during external and internal inspections/audits
• Ensures Donor Services procedures, processes and policies are current and in compliance with regulatory standards
• Performs departmental audits to ensure all equipment QC meets compliance standards
• Assists with investigation and completion of Donor Services occurrence reports and provides retraining for staff with unacceptable occurrence rates
• Assists with daily collection QC review when required
• Works on floor performing collection duties when required
• Performs special projects as indicated by Donor Services management
• Provides back up for department management
• Other duties as assigned or required

Departmental:

• Maintains standards established by FDA, AABB, CLIA and other governing bodies; stays abreast of new and/or impending regulatory changes
• Stays abreast of new trends, technology, regulations as related to donor collections
• Acts as a resource for collections staff
• Functions to foster teamwork and enhance operational success

Minimum Qualifications

• High School Diploma or GED
• CPR Instructor’s Certification (preferred prior to hire, but may obtain after acquiring position)
• Two years of blood collection experience
• General knowledge of Hematology
• Valid Driver’s License with no major infractions and dependable transportation
• Ability to organize and prioritize workload and meet deadlines
• Excellent analytical, organizational, interpersonal, verbal, and written communications skills
• Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
• Excellent customer services skills
• Ability to read, understand, and follow written and verbal instructions
• Ability to follow SOP in a heavily FDA regulated environment
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds
• Standing or walking for an extended period
• Bending and twisting