Donor Services Team Lead

Versiti, Inc.; Traverse City (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Versiti Blood Research Institute in Michigan seeks a Donor Services Supervisor to lead staff, oversee blood collection activities, and ensure quality and compliance with regulatory standards. The role includes coaching, scheduling, and coordinating donor services across sites.

The supervisor will manage workflow, ensure accurate documentation, and support production goals while upholding safety and customer service excellence in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree preferred.
• Previous experience in customer service required.
• 1-3 years supervisory experience required.
• Valid driver’s license required.
• Leadership experience in a customer service environment preferred.
• Previous phlebotomy and / or healthcare experience preferred.
• Excellent customer service, interpersonal, oral and written communication skills required.
• Ability to multi-task and work under pressure.
• Must be accessible by phone and email.
• Ability to travel to all Versiti sites, including overnight stays, is required.

Responsibilities

• Plans, supervises functions of associates who collect blood and blood components.
• Communicates changes to associates and ensures understanding of policy updates.
• Plans workflow, prioritizes duties, troubleshoots and solves problems.
• Acts as a public relations contact for donors, patients, coordinators, recruiters and the public.
• Prepares and conducts staff trainings and annual performance appraisals.
• Ensures donor related documents are complete and accurate.
• Performs required testing and ensures regulatory compliance.
• Oversees site operations to meet productivity and quality goals.
• Maintains safety policies and procedures across sites.

Skills

Customer service

Communication skills

Leadership

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

MS Office

Hemasphere

Title 21

Job description

Versiti Blood Research Institute in Michigan seeks a Donor Services Supervisor to lead staff, oversee blood collection activities, and ensure quality and compliance with regulatory standards. The role includes coaching, scheduling, and coordinating donor services across sites.

The supervisor will manage workflow, ensure accurate documentation, and support production goals while upholding safety and customer service excellence in a fast-paced environment.