Donor Contact Center Team Lead

Versiti, Inc.; Dayton (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Versiti Blood Research Institute in Dayton, OH is seeking a Contact Center Team Lead to guide and coach staff across multi-channel communications, recruit donors, and ensure adherence to policies. You will also handle data entry, collaborate with other departments, and support ongoing staff development.

The role requires 1–3 years of contact center experience, excellent communication, and strong organizational skills to maintain high levels of service and donor engagement.

Qualifications

• Customer service exp required.
• 1–3 years multi-channel contact center exp preferred.
• Strong communication and organizational skills.

Responsibilities

• Guide and coach department associates to follow policies and core values.
• Manage donor recruitment and reminder calls for appointments.
• Coordinate channel assignments and support special events.
• Update donor profiles and perform data entry as needed.
• Assist with training of new staff and ongoing education.
• Ensure staff attendance and productivity; liaise with management.
• Support opening/closing duties and monthly coaching sessions.
• Perform other duties as assigned.

Skills

Customer service

Coaching

Team leadership

Communication

Prioritization

Education

High School diploma

Tools

HemaTerra

Microsoft Office

Job description

Versiti Blood Research Institute in Dayton, OH is seeking a Contact Center Team Lead to guide and coach staff across multi-channel communications, recruit donors, and ensure adherence to policies. You will also handle data entry, collaborate with other departments, and support ongoing staff development.

The role requires 1–3 years of contact center experience, excellent communication, and strong organizational skills to maintain high levels of service and donor engagement.