Donor Screening Specialist - Front Desk & Health Checks

CSL; Lansing (MI); Hybrid; USD 28,000 - 38,000; Full time

Job summary

CSL Vifor is seeking a donor center receptionist to greet donors, verify suitability, and guide them through the screening process. You will perform health checks, collect samples, and ensure strict confidentiality in a clinical environment.

The role includes basic clerical tasks, coordination with medical staff, and potential cross-training. A high school diploma and customer service experience are required, with bilingual support a plus depending on needs.

Qualifications

• High school diploma or equivalent required.
• At least 3 months experience in clerical or customer service, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability.
• Assist donors in completing screening per SOPs; assess health history, answer questions, refer to medical staff when needed, and perform health screening (BP, pulse, weight, temperature).
• Perform finger stick to obtain hematocrit and total protein levels.
• Educate donors on therapeutic products from donated plasma; explain screening, tests, appointment system, donations fees, policies, nutrition.
• Register/apply donor transfers as needed after training and operational needs.
• Answer the telephone and direct callers to the appropriate staff.
• Monitor donor safety during and after pheresis and notify staff of any reactions.
• Alert supervisor of donor flow issues and maintain donor data in the electronic system per SOPs.
• Understand policies for hyper immune programs when applicable; maintain confidentiality of all information.
• Keep a clean, organized work environment with adequate supplies; follow HSE/OSHA policies and promote safety.
• May be cross-trained in other areas and provide bilingual support if required.
• Perform other job-related duties as assigned.

Skills

Basic math calculations

Customer service mindset

Communication skills

Education

High school diploma or equivalent

Job description

CSL Vifor is seeking a donor center receptionist to greet donors, verify suitability, and guide them through the screening process. You will perform health checks, collect samples, and ensure strict confidentiality in a clinical environment.

The role includes basic clerical tasks, coordination with medical staff, and potential cross-training. A high school diploma and customer service experience are required, with bilingual support a plus depending on needs.