Donor Screening & Reception Technician

CSL; Rhode Island; On-site; USD 30,000 - 36,000; Full time

Job summary

CSL is seeking a donor center associate to greet donors, conduct registrations, and verify donor suitability for plasma pheresis. The role includes screening assistance, finger-stick hematocrit/protein testing, and data entry in the donor system.

Training enables donor education on therapeutic products, appointment systems, fees, policies, nutrition, and safety. Cross-training and potential bilingual duties may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months experience in a clerical or customer service position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for plasma pheresis.
• Assist qualified donors in completing the screening process per SOPs, including health history review, basic medical questions, referral to medical staff when needed, and performing health screening tests (BP, pulse, weight, temperature).
• Perform finger sticks to obtain hematocrit and total protein levels.
• Educate new donors on therapeutic products from donated plasma after training, including screening, tests, appointment system, fees, policies, nutrition, and answering questions.
• Register applicants and transfer donors as needed after training and according to center needs.
• Answer phones and route calls to appropriate staff.
• Monitor donors for reactions during/after pheresis and notify staff as needed.
• Escalate donor flow issues to Group Leader or Supervisor.
• Record donor data accurately in the electronic donor information system per SOPs.
• Understand policies related to hyper immune programs if applicable.
• Maintain a clean, safe work environment; ensure supplies/forms are available; follow HSE/OSHA policies and promote safety.
• Maintain confidentiality of all donor, personnel and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at organizational discretion.
• Perform other job-related duties as assigned.

Skills

Clerical or customer service

Basic math calculations

Education

High school diploma or equivalent

Job description

CSL is seeking a donor center associate to greet donors, conduct registrations, and verify donor suitability for plasma pheresis. The role includes screening assistance, finger-stick hematocrit/protein testing, and data entry in the donor system.

Training enables donor education on therapeutic products, appointment systems, fees, policies, nutrition, and safety. Cross-training and potential bilingual duties may be required.