Donor Relations Front Desk Specialist | Impactful Service

Vitalant; Chicago (IL); Presencial; USD 25 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

401K match

Tuition assistance

Life insurance

Disability insurance

Paid time off

Employee Resource Groups

Resumo da oferta

Vitalant is seeking a Front Desk/Donor Relations Specialist to greet donors, answer questions, and support donor services at our local donation centers in Chicago. You will help ensure donor comfort, address pre-donation questions, and schedule their next donation.

Responsibilities include assisting with donor wait times, educating donors on collection techniques, and administering customer service surveys to improve donor experiences.

Qualificações

• High School Diploma or GED required.
• One year of customer service experience required.

Responsabilidades

• Greet donors at local donation centers and answer questions.
• Monitor donor wait times and assist donor services staff.
• Retain donors by scheduling next donation appointments.
• Educate donors on additional collection techniques to optimize opportunities.
• Administer customer service and marketing surveys to donors.

Conhecimentos

Customer service

Donor relations

Scheduling donations

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Vitalant is seeking a Front Desk/Donor Relations Specialist to greet donors, answer questions, and support donor services at our local donation centers in Chicago. You will help ensure donor comfort, address pre-donation questions, and schedule their next donation.

Responsibilities include assisting with donor wait times, educating donors on collection techniques, and administering customer service surveys to improve donor experiences.