Donor Recruitment Specialist

Versiti Blood Center of Illinois; Aurora (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Versiti Blood Center of Illinois is seeking an entry-level donor recruiter in a contact center role. You will reach out to current and past donors, create an exceptional donor experience, and meet monthly team collection goals through outbound calls and other phone-related tasks.

The position focuses on delivering effective donor messaging, answering inquiries, and guiding donors through donation options while adhering to regulatory and company policies.

Qualifications

• High School Diploma required.
• 1-3 years customer service experience, preferably in a contact center environment.
• Excellent verbal and written communication skills required.
• Ability to demonstrate sales techniques and overcome objections required.
• Good attention to detail and accurate data entry skills required.

Responsibilities

• Adheres to work schedule.
• Meets productivity, quality, and service level goals.
• Provides compelling messaging to donors to influence blood donation.
• Provides blood donation information and convert donor into appropriate donation type based on donor eligibility.
• Answers donor questions, requests and concerns via phone and text.
• Recruits new donors by asking existing donors for family/friend referral (pledge).
• Educates and motivates donors to schedule their next donation appointment.
• Maintains accurate donor information in profile.
• Ensures donor requests are carried out and follows up as needed.
• Participates on team projects and demonstrates Versiti’s core values.
• Executes service recovery techniques to address donor concerns/complaints.
• Provides excellent customer service by doing what is right for the donor.
• Advocates Versiti’s mission in the community.

Skills

Verbal communication

Written communication

Sales techniques

Attention to detail

Team collaboration

Multi-channel experience

MS Office

Data entry

Education

High School Diploma

Tools

HemaTerra

Microsoft Office

Job description

Versiti Blood Center of Illinois is seeking an entry-level donor recruiter in a contact center role. You will reach out to current and past donors, create an exceptional donor experience, and meet monthly team collection goals through outbound calls and other phone-related tasks.

The position focuses on delivering effective donor messaging, answering inquiries, and guiding donors through donation options while adhering to regulatory and company policies.