Donor Outreach Specialist

Versiti Blood Center of Ohio; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Versiti Blood Center of Ohio is seeking an entry-level contact center associate to recruit current and past donors through outbound calls and related tasks. The role focuses on creating an exceptional donor experience while meeting monthly team collection goals and individual metrics.

Responsibilities include answering donor inquiries via phone and text, providing accurate donor information, and encouraging donors to schedule future appointments.

Qualifications

• High School Diploma required.
• Equivalents required.
• 1–3 years customer service experience, preferably in a contact center.

Responsibilities

• Adheres to work schedule.
• Meets productivity, quality, and service level goals.
• Provides compelling messaging to donors to influence blood donation.
• Answers donor questions and concerns via phone and text.
• Recruits new donors by asking existing donors for referrals.
• Educates and motivates donors to schedule their next donation.
• Maintains accurate donor information in profile.

Skills

Customer service

Communication skills

Sales techniques

Data entry

Multi-tasking

Team collaboration

Education

High School Diploma

Equivalents

Tools

HemaTerra

Microsoft Office

Job description

Versiti Blood Center of Ohio is seeking an entry-level contact center associate to recruit current and past donors through outbound calls and related tasks. The role focuses on creating an exceptional donor experience while meeting monthly team collection goals and individual metrics.

Responsibilities include answering donor inquiries via phone and text, providing accurate donor information, and encouraging donors to schedule future appointments.