Donor Care Call Center Agent - Growth & Stability

Versiti Blood Center of Indiana; Indianapolis (IN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Growth Opportunities

Benefits package (medical, dental, viS

Bi-Weekly Pay

Paid Training

Job summary

Versiti Blood Center of Indiana in Indianapolis is seeking Call Center Agents to support donor engagement. You will make outbound calls to encourage donors to schedule appointments, document information in our systems, and deliver friendly, professional service on every interaction.

Responsibilities include following processes, working with a supportive supervisor, and growing in a team-focused environment with clear training and development opportunities.

Qualifications

• High School Diploma required.
• 1-3 years customer service experience, preferably in a contact center environment.
• Excellent verbal and written communication skills required.
• Ability to demonstrate sales techniques and overcome objections.
• Proficient computer skills and ability to learn job-specific applications.

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments.
• Use computer systems to document information.
• Provide friendly, professional service on every call.
• Follow clear processes and training to support donor needs.
• Work with a supervisor who’s invested in your success.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

High School Diploma

Equivalent required

Tools

Microsoft Office

CRM software

Job description

Versiti Blood Center of Indiana in Indianapolis is seeking Call Center Agents to support donor engagement. You will make outbound calls to encourage donors to schedule appointments, document information in our systems, and deliver friendly, professional service on every interaction.

Responsibilities include following processes, working with a supportive supervisor, and growing in a team-focused environment with clear training and development opportunities.