Donor Outreach Specialist

Versiti Blood Center of Michigan; Grand Rapids (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

PTO and Holidays

401(k) plan

Job summary

Versiti Blood Center of Michigan is seeking an entry-level contact center professional to recruit current and past donors through outbound calls, ensuring an exceptional donor experience across multiple channels. You will help meet monthly collection goals and support site operations.

The role emphasizes strong communication, sales techniques, and adherence to schedules, with full-time benefits and opportunities to grow within the donor services team.

Qualifications

• High School Diploma required.
• 1-3 years customer service experience, preferably in a contact center environment required.
• Excellent verbal and written communication skills required.
• Ability to demonstrate sales techniques and overcome objections required.

Responsibilities

• Adheres to work schedule.
• Meets productivity, quality, and service level goals.
• Provides compelling messaging to donors to influence blood donation.
• Provides blood donation information and converts donor into appropriate donation type based on donor eligibility.
• Answers donor questions, requests and concerns via phone and text.
• Recruits new donors by asking existing donors for family/friend referral (pledge).
• Educates and motivates donors to schedule their next donation appointment.
• Maintains accurate donor information in profile.
• Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.).
• Participates on team projects, as assigned.
• Demonstrates Versiti's core values daily.

Skills

Communication

Sales skills

Attention to detail

Multi-tasking

Team oriented

MS Office

Multi-channel support

Education

High School Diploma

Equivalent

Tools

HemaTerra

Microsoft Office

Job description

Versiti Blood Center of Michigan is seeking an entry-level contact center professional to recruit current and past donors through outbound calls, ensuring an exceptional donor experience across multiple channels. You will help meet monthly collection goals and support site operations.

The role emphasizes strong communication, sales techniques, and adherence to schedules, with full-time benefits and opportunities to grow within the donor services team.