Donor Experience Specialist

The Blood Connection, Incorporated; Decatur (GA); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

The Blood Connection is seeking a Donor Services Technician to enhance the donor experience and serve as the first impression of the organization. You will register donors, perform donor history and basic assessments, and adapt to variable hours, including weekends, to support donor centers and mobile operations.

In this role, you will greet donors, verify eligibility, provide educational materials, and maintain a clean, welcoming storefront.

Qualifications

• Excellent customer service skills and a professional, presentable appearance.

Responsibilities

• Greet donors and guests and facilitate a welcoming environment.
• Perform donor history, eligibility screening, and basic donor assessment as per SOPs.
• Maintain clean, inviting donor areas and ensure proper handoff to the next team member.
• Engage with donors, convey the organization's values, and communicate effectively with patrons.

Skills

Customer service

Professionalism

Interpersonal skills

Professional appearance

Job description

The Blood Connection is seeking a Donor Services Technician to enhance the donor experience and serve as the first impression of the organization. You will register donors, perform donor history and basic assessments, and adapt to variable hours, including weekends, to support donor centers and mobile operations.

In this role, you will greet donors, verify eligibility, provide educational materials, and maintain a clean, welcoming storefront.